Return policy

Our policy lasts 30 days. After that, unfortunately, we cannot offer a refund or an exchange.

To be returned, the item must be unused, in the same condition you received it and in its original packaging. A receipt or proof of purchase is required.

• Gift cards.
• Sale items: only regular-priced items can be refunded.

In some situations, only a partial refund is granted:

• an item not in its original condition, damaged or missing parts for reasons not due to our error;
• an item returned more than 30 days after delivery.

Once your return is received and inspected, we will email you to confirm that we received it and whether the refund is approved or declined.

If approved, the refund is applied automatically to your credit card or original payment method within 30 days of receiving your request.

First check your bank account, then contact your credit card company and your bank: it can take some time before a refund appears.

Still nothing? Write to us at cassiope@saloncassiope.com.

We only replace defective or damaged items. To exchange for the same item, write to us at cassiope@saloncassiope.com and send the item to:

Salon Cassiopé
1001 Jean-Talon Street East
Montréal (Québec) H2R 1V6

Return shipping costs are your responsibility and are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.

For an item over $75, we recommend a tracked or insured shipment: we cannot guarantee that we will receive your return.

Depending on where you live, the time it takes to receive an exchanged item may vary.