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Frequently asked questions

Your orders, shipping and our products, in a few answers.

01

Orders and payment

No, you can order as a guest. An account does, however, let you track your orders and save your addresses.

Payment is secured by PayPal: with your PayPal account, or directly by credit or debit card.

Yes. Enter it in your cart or at checkout.

Yes: write your message in the order notes at checkout.

02

Shipping

Parcels to Canada and Europe usually ship within 5 business days. Delays may be longer during the holiday season.

Yes, with Canada Post from Montréal. For the United States, allow 5 to 14 business days in general. Tracking is not included automatically: orders under USD 120 ship without tracking, unless a tracking option is purchased at checkout.

Yes. Customs duties, VAT and sales taxes are charged by your country and payable when the parcel arrives.

No, we do not ship to PO boxes. All the details are on our Shipping page.

03

Returns

Return conditions are detailed in our return policy. A question about your situation? Write to us at cassiope@saloncassiope.com.

Send a detailed note with a photo to cassiope@saloncassiope.com no later than 7 days after delivery: we will replace or refund the item.

04

Our products

Our products are handmade in Montréal, in small batches, to guarantee their freshness and effectiveness.

No. Our products are cruelty-free and never tested on animals.

Start with the Dosha quiz: it guides you according to your constitution. For personalized advice, book a consultation at the salon.

Yes, we always include a free sample with every purchase.

05

The salon

Salon Cassiopé, 1001 Jean-Talon Street East, Montréal (Québec) H2R 1V6. Open Monday to Saturday, 8 am to 7 pm; closed on Sunday.

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