We are happy to offer fast shipping on any order over in Europe. Packages within Canada and Europe. generally, ship within 5 business days ” (we may experience longer delays during the holiday season)”. Please note that VQ Ayurveda does not ship to PO BOX and is not responsible for returned items that were previously shipped to a PO BOX.
Please note that we also ship internationally. Canada Post standard shipping rate will apply.
INTERNATIONAL SHIPPING
We ship by Canada Post from Montreal, Quebec which does not automatically include tracking.
Shipping to the USA generally takes 5-14 business days.
Orders under $120 USD are shipped using standard shipping with NO TRACKING unless a shipping upgrade is purchased at checkout.
Please know that if you do not upgrade your shipping there is no way to track or pinpoint your parcel once it’s sent and in the postal system and therefore we cannot know or guarantee when your package will arrive.
Customs fees, VAT (value added tax) and sales tax are typically charged by the government of your country and must be paid by the customer once the package arrives. We cannot determine what these fees will be. VQ Ayurveda is not responsible for delays incurred due to international issues nor any additional fees or taxes your country may require.
Each product is made in small batches to ensure maximum freshness and potency. Express shipping is always available for an additional fee. Please email:cassiope@saloncassiope.com if your order has special requirements.
RETURNS
At WILD GRACE we strive to provide high quality, effective skincare with the maximum benefits for your skin. However, due to the handmade nature of our products and each individual unique skin type and needs, returns or exchanges will not be offered for the reason of general dissatisfaction. If you’d like to know more about our products before purchasing, please get in touch at cassiope@saloncassiope.com we will personally take care of you and is happy to answer any questions you may have. Also, we’re always glad to provide a complimentary sample with any purchase.
In case of defective or damaged items, simply send a detailed note with picture to cassiope@saloncassiope.com not later than 7 days after delivery and we’ll gladly replace or refund your defective or damaged item immediately.
We truly desire to offer you the best for your precious skin and look forward to bringing beauty rituals to celebrate YOU daily.
* We may experience longer delays during the holiday season.
